Operational System Solutions Specialist
3 days ago
G8 Education Limited is a leading provider of early education and care services in Australia.
Our purpose is to create the foundations for learning, for life. We achieve this through our exceptional educators and teachers, guided by strong leadership teams.
We are committed to empowering, rewarding, and supporting every team member – from our centre educators to our leadership and support team.
The Operational System Solutions Specialist is responsible for supporting and assisting in the implementation of next-practice operational system solutions, particularly related to the Child Care Subsidy System (CCSS) and other integrated systems.
This role focuses on enhancing user and parent experiences, improving efficiencies, aligning with company objectives, meeting regulatory requirements, and ensuring corporate governance.
Key Responsibilities
- Act as the secondary point of contact for the CCSS vendor in the absence of the Operations Solutions Manager.
- Assist in the CCSS vendor relationship in accordance with the partnership agreement and in good faith.
- Act as an escalation point on contractual and service delivery matters.
- Keep informed of Government and other regulatory requirements/changes, ensuring vendor, system and company compliance.
- Develop and communicate CCSS system updates, supporting processes, and issues with key stakeholders.
- Support the development and implementation of additional CCSS vendor solutions (e.g., Xplor Essentials) across G8 Centres.
- Assist in the identification, planning and implementation of 'next practice' business and technical systems that complement and enhance the CCSS and Operations Ecosystem.
- Assist in the creation and implementation of an Operations Systems Solutions roadmap.
- Work cross-functionally to develop leading training materials, communications, project, and change management solutions as it relates to Operations Systems Solutions.
- Demonstrate behaviours consistent with G8 Education's values.
- Provide operational support by sharing ideas to drive continual improvement in operating systems and standards.
- Visible support within Operations including Centre team meetings and Centre visits.
- Collaborate cross-functionally with Support Office teams.
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