Motor Loss Claims Expert

18 hours ago


Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time

Job Description

This is an exciting opportunity to join our team as a Motor Loss Claims Expert. As a Claims Specialist, you will be responsible for handling Major Loss claims and providing expert advice to our customers.

Responsibilities

  • Manage Major Loss claims with a focus on providing a compassionate, expert experience to our customers.
  • Handle checks, assessments, and all necessary steps to finalize a claim in a timely manner, ensuring we meet daily settlement targets.
  • Play a key role in helping us deliver on our mission of being #100% Motorvated - getting our customers back on the road fast.
  • Be proactive in resolving inquiries and providing solutions during customer calls, ensuring that every interaction is a positive one.

Requirements

  • Proven background in a high-touch, phone-based customer service role.
  • The ability to handle sensitive situations with care and maintain composure under pressure.
  • A keen ability to resolve issues effectively and quickly.
  • A willingness to embrace change in a fast-paced, dynamic environment.
  • Excellent organizational skills, with the ability to multitask and manage competing priorities.
  • A proactive approach to your personal growth and career.


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