Tea Connoisseur Team Lead

3 weeks ago


Sydney, New South Wales, Australia T2 Tea Full time

At T2, we are passionate about the love of tea and delivering an exceptional customer experience. Our team is dedicated to sharing our expertise and guiding customers through the world of specialty teas.

About the Role
  • We are seeking a Tea Connoisseur Team Lead who will be responsible for the day-to-day management of our retail store, including effective rostering, visual merchandising, managing deliveries and stock.
  • You will lead and embed a culture with the T2 Values that builds a team of engaged product and brand ambassadors within your store.
  • Drive exceptional customer service that translates into increased customer satisfaction and loyalty.
  • Achieve budgeted sales targets and manage other controllable costs.
  • Ensure your store is operating to correct T2 policy, processes and guidelines communicated from your Line Manager and Support Office.
  • Identify your team's development needs and motivate to drive performance for future succession.
About You
  • You will inspire your team to deliver customer excellence in all facets of store operations.


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