Student Advocate and Experience Manager

6 days ago

Brisbane, Queensland, Australia beBeeCoordination Full time $66,000 - $87,000

Student Support and Engagement Coordinator

We are seeking a skilled professional to join our team as a Student Support and Engagement Coordinator. In this role, you will play a key part in supporting the success of our students by ensuring they have access to the resources and information they need to achieve their academic goals.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively with students, staff, and external stakeholders. You will be responsible for providing accurate and timely advice to students, and will work collaboratively with other teams to ensure seamless delivery of student support services.

Key Responsibilities:

  • Graduation reporting: Compile and process graduation reports, ensuring eligible students are assessed as having completed their courses, approved by the Academic Board and subsequently included in the Graduation Ceremonies.
  • Show Cause applications: Process Show Cause applications and corresponding communications.
  • Special Circumstances applications: Process Special Circumstances applications and Formal Complaints and corresponding communications.
  • Advisory services: Provide accurate, timely advice to students on matters such as course completion, special circumstances, and graduation procedures.

Qualifications:

  • Tertiary qualifications: Tertiary qualifications in a relevant discipline (for example Communication, Management, Business or Social Science) or equivalent experience.
  • Practical experience: Practical experience in a service and student-facing role within a tertiary education environment or similar distributed service environment.
  • Communication skills: Highly developed communication and interpersonal skills with a proven ability to consult and liaise with a wide range of people from diverse backgrounds.
  • Relational skills: Demonstrated ability to relate well to students, liaise with staff within the Colleges and external stakeholders.

Benefits:

  • Flexible working arrangements: Flexible working arrangements to support work-life balance.
  • Professional development: Access to LinkedIn Learning and professional development opportunities.
  • Employee perks: Unlimited global career opportunities across the Navitas portfolio, salary packaging and novated leasing, 2 paid volunteer days per year for your passionate causes, up to 75% scholarships are available to staff enrolled in ACAP courses, health & well-being packages including free counselling and well-being specialist support for employees and family members, discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers.

About us:

We are committed to creating a workplace culture that values diversity, equity, and inclusion. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility, and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive. Join us in making the world a better place.

To Apply:

Submit your CV (if including a cover letter please note you can upload this on the 2nd page of the application process). Please note applicants are assessed upon receipt so you are encouraged to apply now.

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