Solutions Architect Manager

4 days ago


Melbourne, Victoria, Australia Care & Co Group Full time
Solutions Architect Manager

Care & Co Group is seeking a Solutions Architect Manager to lead the company's software unit, overseeing sales, financial performance, and market positioning in the aged care, health, and CX technology sector. This role is highly strategic, requiring expertise in SaaS leadership, customer experience innovation, and commercial strategy.

The Solutions Architect Manager will drive customer acquisition and retention, shape marketing strategies, and play a pivotal role in product development and technological advancements. The role involves close collaboration with the CEO, investors, and industry stakeholders, ensuring the company's software business maintains its position as the market leader.

Key Responsibilities:

  • Sales and Expansion - Spearhead sales and expansion initiatives, including upselling, cross-selling, and entering new markets.
  • Marketing and Thought Leadership - Oversee branding, PR, and lead-generation efforts while engaging in industry panels and events.
  • CX and Digital Solutions - Develop advanced customer experience analytics tools, leveraging AI-powered solutions.
  • Product and Tech Innovation - Work closely with developers to enhance our SaaS offering and maintain industry-leading usability.
  • Team Alignment - Align teams across marketing, sales, and product development to execute strategic objectives.

Essential Qualifications and Experience:

  • Demonstrated success in scaling SaaS businesses, particularly in customer experience (CX), analytics, and aged care technology.
  • Proven track record in international business, overseas business management, and remote team leadership.
  • Expertise in AI-powered feedback solutions, customer sentiment analysis, and impact analysis.
  • Strong public speaking and thought leadership experience, with a proven track record in industry engagement.
  • Experience leading enterprise-level integrations and multi-country CX strategies.
  • Background in sales, financial forecasting, and strategic partnerships.
  • Deep knowledge of CX methodologies (e.g., EVI Emotional Value Index, NPS, CSAT, and other equivalent) and SaaS growth models.

Preferred Qualifications:

  • A founder mindset, with experience in startups, scale-ups, or corporate innovation leadership.
  • A history of working with multi-national CX analytics projects and enterprise SaaS solutions.
  • Experience with government contracts, aged care compliance, and highly regulated markets.

This is an opportunity to lead a high-growth SaaS business in aged care and CX technology, driving innovation in a sector that directly impacts millions.

We are seeking candidates with a proven track record in CX analytics, SaaS leadership, and AI-driven customer feedback solutions. Only those with extensive experience and domain expertise should apply.



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