Operations Team Leader

5 days ago


Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000
Job Description

MSP Recruitment Operations Team Leader plays a pivotal role in leading a high-performing team within a flagship Managed Service Provider (MSP). This position involves strategic and operational leadership to deliver exceptional results.

Key Responsibilities:
  • Lead and mentor a small team of Workforce Specialists to meet performance goals and service level agreements (SLAs).
  • Support the Program Director in delivering strategic and operational outcomes, including managing rate reviews, award updates, and ensuring compliance with workforce regulations.
  • Oversee Statement of Work (SOW) processes and ensure accurate execution.
  • Collaborate with stakeholders to understand client needs and allocate resources effectively.
  • Drive operational efficiency through process improvement and data-driven decision-making.
Required Skills and Qualifications:
  • Proven experience in MSP operations or as a Team Leader in a recruitment agency.
  • Deep understanding of vendor management system (VMS) platforms and workforce management systems.
  • Strong leadership and coaching skills with a passion for developing teams.
  • Attention to detail, ability to thrive in process-driven environments, and manage competing priorities.
Benefits:
  • Opportunity to work on our flagship MSP project.
  • Ongoing training and development opportunities.
  • A supportive hybrid workplace environment.
  • Access to a high-quality employee assistance program (EAP).

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