Operations Team Leader
6 days ago
MSP Recruitment Operations Team Leader plays a pivotal role in leading a high-performing team within a flagship Managed Service Provider (MSP). This position involves strategic and operational leadership to deliver exceptional results.
Key Responsibilities:- Lead and mentor a small team of Workforce Specialists to meet performance goals and service level agreements (SLAs).
- Support the Program Director in delivering strategic and operational outcomes, including managing rate reviews, award updates, and ensuring compliance with workforce regulations.
- Oversee Statement of Work (SOW) processes and ensure accurate execution.
- Collaborate with stakeholders to understand client needs and allocate resources effectively.
- Drive operational efficiency through process improvement and data-driven decision-making.
- Proven experience in MSP operations or as a Team Leader in a recruitment agency.
- Deep understanding of vendor management system (VMS) platforms and workforce management systems.
- Strong leadership and coaching skills with a passion for developing teams.
- Attention to detail, ability to thrive in process-driven environments, and manage competing priorities.
- Opportunity to work on our flagship MSP project.
- Ongoing training and development opportunities.
- A supportive hybrid workplace environment.
- Access to a high-quality employee assistance program (EAP).
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