Business Development Liaison

5 days ago


Melbourne, Victoria, Australia Connective Broker Services Pty Full time

About Us

Connective Broker Services Pty is Australia's largest and most innovative mortgage and asset finance aggregator, serving as the preferred choice for leading brokers.

We are driven to be the business partner our customers cannot imagine doing without. With a strong and vibrant culture, we strive to be the employer of choice for exceptional professionals.

The Role

In this position as Operational Support Specialist, you will provide operational and administrative support to our national sales team with a focus on efficiently onboarding new broker members.

You will work in a collaborative team, responsible for:

  • Processing onboarding applications and agreements for brokers joining Connective
  • Providing exceptional customer service to brokers as the first point of contact in their customer journey with Connective
  • Ensuring compliance in line with regulatory and business requirements
  • Maintaining the CRM database accurately

About You

We seek an individual with exceptional customer service skills, a dynamic approach, and meticulous attention to detail. You should be results-focused and able to manage competing tasks and time effectively.

To succeed in this role, you will have:

  • At least 1-2 years' experience in a customer support or processing role
  • Advantageous experience within the mortgage broking, third-party banking, or finance industry (though not essential)
  • Solid knowledge of Microsoft Office Suite/CRM and database systems
  • Strong verbal and written communication skills

What We Offer

In return for your exceptional performance, you will enjoy:

  • A generous salary package and benefits such as progressive leave policies, employee lifestyle benefits program, work-life balance, EAP, and a focus on learning & development
  • A vibrant and supportive team culture
  • The opportunity to develop your career with an industry leader


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