IT Support Specialist

3 weeks ago


Warriewood, New South Wales, Australia PharmaCare Full time

About Us

PharmaCare is a leading Australian-based company that specializes in the development and distribution of health and wellness products. As a family-owned business with a global reach, we pride ourselves on our performance-driven culture and commitment to excellence.

Our Culture

We foster a work environment that encourages ownership, integrity, and an entrepreneurial spirit. Our team members are empowered to take ownership of their work and contribute to the company's success.

Benefits

  • On-site gym with personal trainers and daily classes
  • Free coffee and smoothies
  • Generous product allowance for health and wellbeing
  • Paid parental leave and subsidised health insurance
  • Flexible working hours
  • Secure parking
  • Employee assistance and wellbeing initiatives
  • Ongoing training and development programs
  • Leave loading

About the Role

The IT Support Specialist will provide technical assistance and support related to computer systems, hardware, and software. This includes responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.

Key Responsibilities

  • Support for end-users with Windows devices and applications, including Windows OS and MS Office 365
  • Complete ongoing and regular maintenance, such as patching and updates for company devices
  • Build subject matter expertise and capability around key vendor solutions
  • Provide technical support and incident management across technology areas and platforms
  • Ensure seamless onboarding and offboarding of staff

Requirements

  • 3+ years of experience in an IT service or service desk role
  • Demonstrated experience in troubleshooting and problem-solving for desktop, network, and mobile technologies
  • Working knowledge of MS Windows desktop, MS Office 365, Apple MacOS & iOS, MDM solutions, Active Directory/AzureAD, and ITIL foundation certification
  • Knowledge of using a ticketing solution to manage workload
  • Experience with MS Office 365
  • Strong analytical and problem-solving abilities
  • Technical writing experience

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