Luxury Holiday Consultant

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $100,000
Travel Agent Role

We are seeking a professional Travel Agent to join our team.

Key Responsibilities:
  • Manage all sales inquiries face to face, by phone, or electronically.
  • Answer simultaneous customer enquiries promptly, competently and professionally.
  • Offer excellent customer service by providing customers with general information relating to services, packages and pricing.
  • Recommend workable solutions that meet the needs of the business and customer.
  • Provide our members with full package upgrade options.
  • Ensure daily prompt follow up and ownership of customer sales enquires.
  • Display initiative in customer solutions and team engagement.
  • Resolve customer complaints where applicable and within specified time frames or refer to the correct department to ensure commitments are followed through to resolution.
Requirements:
  • Personable, approachable and professional with a passion for helping customers find their perfect luxury holiday.
  • A background in retail sales is essential, with experience in travel sales highly regarded.
  • Excellent communication skills, with the ability to thrive in a competitive environment.
  • Flexible availability, with the ability to work weekends, evenings and extended hours during peak periods.
  • Exceptional attention to detail and a drive to succeed in achieving goals.
  • A passion for delivering exceptional customer experiences and exceeding targets.

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