Senior Support Specialist

1 week ago


Brisbane, Queensland, Australia The Star Entertainment Group Full time

Transform your career with The Star Entertainment Group as a Senior Support Specialist, focusing on Responsible Gaming Initiatives.

About the Role

This is an exciting opportunity to join our team and drive the implementation of safer gaming practices. As a Senior Support Specialist, you will be responsible for providing empathetic support to guests experiencing challenges related to gaming.

You will promote safer gaming practices through proactive communication, collaborate with internal teams to enhance safety measures and awareness, conduct welfare checks as per safety gaming programmes, and support guests who are self-excluded or have breached self-exclusion (or a Problem Gambling Exclusion) to access gaming treatment help services and/or financial counselling.

Key Responsibilities
  • Develop and implement effective strategies to promote safer gaming practices
  • Provide exceptional guest service, responding to inquiries and resolving issues in a timely and professional manner
  • Collaborate with internal teams to enhance safety measures and awareness
  • Conduct welfare checks as per safety gaming programmes
  • Support guests who are self-excluded or have breached self-exclusion (or a Problem Gambling Exclusion)
Requirements
  • Bachelor's degree in a relevant field, such as psychology, social work, or a related field
  • At least 3 years of experience in a similar role, preferably in the gaming industry
  • Strong knowledge of responsible gaming practices and legislation
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
What We Offer
  • A competitive salary of AU$65,000 - AU$80,000 per annum
  • A comprehensive benefits package, including medical and dental insurance, and paid annual leave
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • The opportunity to work with a dynamic and innovative company that values diversity and inclusion


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