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Member Experience Team Lead

3 weeks ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $74,519 - $104,532

We are seeking a skilled professional to join our team as a Senior Member Experience Officer.

This role involves delivering exceptional customer service and building strong relationships with our members, helping them achieve their long-term financial goals.

The ideal candidate will be a confident communicator, experienced in cash handling and reconciliation, and able to grasp new systems quickly.

Key Responsibilities
  • Assist members with their transactional needs and enquiries
  • Engage in needs-based conversations to find the right solutions for our members
  • Build relationships to help members achieve their long-term financial goals
  • Educate members on how to utilise digital and mobile banking tools
  • Collaborate with your team to achieve strategic goals
  • Perform branch cash management activities, including ATM and coin machine maintenance
  • Ensure the completion of accurate and timely personal lending submissions
  • Provide leadership support to the Branch Manager

What You'll Need

  • A genuine passion for helping people
  • Cash handling and reconciliation experience
  • Digitally savvy and able to quickly grasp new systems
  • Previous experience in a customer service role and prior experience in banking highly regarded

Our Offer

  • An attractive benefits package including career development opportunities, discounts on financial products and services
  • Employee assistance program for you and your family
  • Access to wellness initiatives
  • Paid parental leave and special leave provisions
  • Employee banking benefits and discounted insurances

Why This Role?

  • You'll be part of a 100% member-owned bank with approximately 720,000 members and 1,900 employees
  • Join a team of inclusive, friendly, and motivated employees who value making a difference every day
  • Contribute to creating an outstanding working environment where you feel supported and can continue to develop