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Customer Service Manager

2 months ago

Palmerston City, Northern Territory, Australia Burger Urge Full time

Burger Urge Retail Team Leader

Burger Urge (BU) has been serving mouthwatering burgers for over 16 years, committed to crafting burgers the way they should be. We prioritize using high-quality local ingredients to create our delicious, classic, and contemporary recipes.

As a rapidly expanding and vibrant restaurant chain with a passion for exceptional burgers, we are in search of a skilled and proactive Retail Team Leader who is dedicated to providing outstanding customer service and fostering a positive workplace environment.

Our Vision extends beyond merely establishing a 'successful restaurant chain' or a 'renowned burger brand.' We aim to cultivate a collective of companies that seamlessly blends exquisite product design across food, entertainment, music, film, art, and fashion, aspiring to become one of the world's premier food, retail, and lifestyle brands.

Our Vision is to transform the food and hospitality sector, much like how Apple revolutionized computers and Nike redefined sportswear.

Our Vision is to envision a brighter future for our industry, communities, animals, and the planet, creating beautiful products and experiences that resonate with our values, beliefs, and aspirations as individuals and as a unified organization.

As a Retail Team Leader, your responsibilities will include ensuring the restaurant operates smoothly and efficiently on a daily basis. You will oversee a team of staff members, ensuring they deliver exceptional service to our patrons. Additionally, you will manage the preparation and serving of food and beverages, oversee inventory and supplies, and address customer complaints and concerns.

The Role

  • Oversee daily operations of the restaurant
  • Recruit, train, and manage staff members
  • Develop and maintain employee schedules
  • Ensure timely and efficient preparation and serving of food and beverages
  • Monitor inventory levels and procure supplies as necessary
  • Maintain cleanliness and presentation of the restaurant at all times
  • Address customer complaints and concerns professionally and promptly
  • Assist with marketing and promotional initiatives
  • Uphold high levels of customer satisfaction and loyalty

Burger Urge Benefits

  • Generous employee discount on all menu items and merchandise
  • Opportunities for growth within a dynamic company
  • Strong market presence within the industry, ensuring ongoing job security
  • Burger Urge is recognized as the most innovative brand in the industry, reflected in our operational structure and management practices.

What We Are Looking For

  • Experience in a supervisory capacity within the retail, restaurant, or hospitality sectors.
  • Strong leadership and communication abilities.
  • Capability to thrive in a fast-paced environment and manage multiple tasks concurrently.
  • Knowledge of food safety and sanitation standards.
  • Flexibility to work varied hours, including evenings and weekends.
  • Exceptional customer service skills.

*If you lack the required experience, we still encourage you to apply for future managerial opportunities.

*We welcome applications from VISA candidates.

If you are an enthusiastic, diligent, and inspiring individual passionate about delivering exceptional customer service and driving positive change, we invite you to submit your resume detailing your experience and qualifications for this role.