Mackay Customer Service Professional
5 days ago
Unlock Your Potential as a Customer Service Expert
">- ">
- We're seeking an exceptional Customer Advisor to join our dynamic team, providing top-notch service delivery and making a real difference in people's lives.">
- This is a Permanent Part-time position located in Mackay, with a roster of 42 hours per fortnight.">
About the Role
">In this customer-facing role, you'll have the autonomy to deliver personalized service, exploring customers' needs through in-depth conversations and partnering with specialists within the branch.
">You'll be the face of our service delivery, supporting customers with their digital literacy and online banking needs, while keeping risk considerations at the forefront.
">Key Responsibilities:
">- ">
- Provide exceptional customer service, ensuring secure, accurate transactions and building strong relationships with customers.">
- Assist customers with transactions, educate them about our online platforms, and recommend products and services that best suit their needs.">
- Support our customers with their digital literacy and online banking needs, staying up-to-date with constant change and innovation.">
- Become our customers' go-to person for anything from processing transactions to assisting with paperwork, while keeping risk considerations at the forefront.">
- Embrace an attitude of lifelong learning, bringing your brilliant mind and developing your skills through on-the-job training and external development opportunities.">
What You'll Bring
">To succeed in this role, you'll need:
">- ">
- Experience in customer service environment and the ability to achieve targets.">
- Strong attention to detail to ensure secure, accurate transactions with a risk mindset.">
- Confidence to communicate with new and existing customers face-to-face and over the phone.">
- Eagerness to understand and communicate what makes our organization different.">
- Drive for collaboration – mateship is crucial for us to work together and achieve our goals.">
Why Work with Us?
">Here are just a few reasons why we're the perfect fit for you:
">- ">
- You'll have big impact that matters, knowing your work directly benefits our customers and communities.">
- You'll be more than just a number, joining a team that truly values you and gets more diverse every day.">
- You'll have career opportunity and flexibility, achieving so much with our flexible policies and team that believes in you.">
Our Benefits Package
">You'll enjoy access to a great range of benefits, including:
">- ">
- Health and wellbeing support, including discounted gym memberships and private health insurance options.">
- Employee Assistance Program (EAP) for you and your immediate family members.">
- Take your learning to the next level through our corporate university 'BEN U'. ">
Make a Real Difference
">Think you're our newest customer service expert? Now's the time to set your sights even higher – on the future you and the future career you deserve. Apply now
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