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Client Service Officer

2 months ago

gunnedah, Australia NSW Department of Communities and Justice Full time
About the Role

The NSW Department of Communities and Justice is seeking highly skilled and dedicated Client Service Officers to join our Estate Management team. As a Client Service Officer, you will play a critical role in providing exceptional customer service and support to our clients, who are often vulnerable or older individuals.

Key Responsibilities
  • Develop and implement strategies to manage customer finances, ensuring their needs are met and their rights are protected.
  • Build and maintain effective relationships with clients, their families, and support networks, providing empathetic and personalized support.
  • Collaborate with internal stakeholders, including other divisions and external partners, to achieve quality outcomes for our clients.
  • Respond to client inquiries, provide information, and resolve issues in a timely and professional manner.
  • Develop and maintain accurate and comprehensive records of client interactions, financial transactions, and other relevant information.
Requirements
  • Relevant tertiary qualifications or demonstrated equivalent industry or professional experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, colleagues, and external partners.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple deadlines.
  • Willingness to undergo training and professional development to enhance skills and knowledge.
What We Offer
  • A dynamic and supportive work environment, with opportunities for career growth and professional development.
  • A competitive salary and benefits package, including flexible work arrangements and access to employee assistance programs.
  • The opportunity to make a meaningful difference in the lives of our clients, who are often vulnerable or older individuals.