Local Area Manager

3 weeks ago

Caboolture, Queensland, Australia Enterprise & Training Company Limited Full time
About the Role

We are seeking an experienced and skilled Local Area Manager to join our team in the Somerset region. As a key member of our operations team, you will be responsible for managing the Parent Pathways program across the region, leading and supporting a team of Senior Mentors and Mentors to achieve ETC's business objectives.

Key Responsibilities
  • Develop and implement efficient administrative systems to ensure compliance with contracts and ETC policies
  • Assist the Program Manager in developing and implementing strategic activities to retain and enhance contracts in each Employment Region
  • Provide daily management support and coaching to staff to drive performance and achievement of financial budgets, program KPIs, and organisational goals
  • Develop and implement strategies to enhance employment and education opportunities and provide intensive pre-employment support programs and activities for parents and carers
  • Implement and monitor compliance and best practice as required by ETC and in line with associated contracts
  • Manage the physical infrastructure of each office and be responsible for the security of each site
  • Oversee funded projects ensuring key compliance issues are met, including program outcomes, reports, and budgets
  • Work with the Program Manager to promote services to local industry, service clubs, employers, and jobseekers, and actively network ETC services in the Employment Regions
Requirements
  • Demonstrated operational management experience in employment services, preferably in Workforce Australia, Transition to Work, or Disability Employment Services
  • Demonstrated experience in mentoring, coaching, or providing support services, particularly with working parents, carers, or students
  • Strong leadership skills to help lead, mentor, and motivate team success
  • Demonstrated ability to successfully manage multiple sites to achieve business outcomes
  • Excellent verbal and written communication and interpersonal skills, with the ability to connect and build rapport and trust with diverse participants
  • A high level of computer literacy and use of Microsoft Office suites and other government programs
  • Sensitivity to and understanding of the diverse cultural backgrounds and experiences of participants
  • Familiarity with community resources and services available to parents and carers, including childcare, housing, and financial aid
  • Ability to interpret various guidelines and work within frameworks
  • Ability to maintain a cohesive team environment focused on meeting ETC's business objectives
  • Highly motivated to achieving general employment and training outcomes for participants and organisational performance and KPI goals
  • A current driver's licence and ability to travel between our sites within the region
  • A current, clear National Police Check
  • A current Working With Children Check (QLD Blue Card)
  • A certificate IV or higher in qualification, in Employment Services and/or Community Services or similar (desirable)
What We Offer
  • Above award salaries and competitive salaries
  • Salary packaging to increase your take-home pay
  • An extra week of paid leave after 5 years of service
  • A variety of flexible working arrangements on offer to suit individual needs, including compressed work weeks, varied start and finish times, and monthly accrued days off
  • Working from home options if applicable to the role
  • Paid day off for your birthday after probation, blood donor, and community services leave
  • Innovative staff reward and recognition program, including paid days off
  • Health and wellbeing initiatives, including discounted private health insurance and free annual flu vaccination
  • Discounted accommodation and travel offers
  • Opportunities for career progression and leadership development, including completion of accredited qualifications and leadership programs
  • Access to free Employee Assistance Program for you and your family

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