AWS Cloud Solutions Architect
4 weeks ago
We are seeking a highly skilled Technical Account Manager to join our team at Amazon Web Services. As a Technical Account Manager, you will be responsible for leading the success of enterprise support customers in building applications and services on the AWS platform.
You will work closely with customers to understand their business goals and outcomes, and provide expert advice on AWS services to support their needs. This includes defining a support strategy, delivering expert advice on AWS services, and providing recommendations for AWS service improvements.
Key responsibilities include acting as a single point of contact for enterprise accounts, understanding customer outcomes and business goals, making AWS service improvement recommendations, and evaluating and analyzing operational performance.
What You'll Do
- Act as a single point of contact for enterprise accounts
- Understand customer outcomes and business goals
- Make AWS service improvement recommendations
- Evaluate and analyze operational performance
- Provide detailed reviews of service disruptions and metrics
- Champion and advocate for customer requirements within AWS
- Participate in customer requested meetings
- Share knowledge and innovate with other technologists
- Work directly with Amazon Web Service engineers to resolve customer issues
- Plan and execute successful business-critical events
Why AWS?
Amazon Web Services is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, which is why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
What We Offer
We offer a dynamic and inclusive work environment that values diversity and promotes career growth. Our employee-led affinity groups foster a culture of inclusion, and ongoing events and learning experiences inspire us to be proud of our differences. We also offer mentorship and career-advancing resources to help you develop into a better-rounded professional.
Basic Qualifications
Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles.
Preferred Qualifications
Computer Science or Math background. Working knowledge of software development practices and technologies. Experience working with AWS technologies. Solid understanding of technology budget management.
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