SAP IT Support Specialist

4 weeks ago

Sydney, New South Wales, Australia Talent International Full time
About The Role

Talent International is seeking a skilled SAP Support Analyst to become the first point of contact for all SAP-related assistance. This role requires a professional with a broad understanding of SAP modules, excellent communication skills, and a calm approach to troubleshooting.

Key Responsibilities
  • Act as the primary point of contact for all SAP user requests, providing courteous and effective support in person, over the phone, or via email.
  • Manage and triage SAP support tickets, working closely with offshore support teams and escalating issues when necessary.
  • Document user details and issues accurately to ensure effective resolution.
  • Resolve Level 1 and 2 SAP support requests, collaborating with internal and external teams as needed.
  • Conduct system checks, perform manual reviews, and respond to system-generated alerts to maintain optimal system performance.
  • Develop help sheets, FAQs, and SOPs to assist users in troubleshooting and resolving common issues.
  • Provide after-hours support on a rostered basis as required.
About You
  • A strong desire to become a permanent employee.
  • Must have experience in SAP S/4 HANA application support.
  • MUST HAVE SAP modules such as SD, Production WM, FICO, and Open Text, Security EDI.
  • Experience with supplementary SAP systems, including Business Technology Platform, SAP Integration Suite, and SAP Analytics Cloud.
  • A track record of managing offshore Level 1 support teams.
  • Familiarity with support desk ticketing systems like 4Me or Jira.
  • Strong capabilities in creating and managing SAP user accounts and roles.

Please note that this position requires 5 days per week onsite. Please do not apply if you require work-from-home days.

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