Senior UX/UI Designer

2 days ago

Brisbane, Queensland, Australia Credit Union Australia Full time

Senior UX/UI Designer

At Credit Union Australia, we're committed to delivering exceptional customer experiences across all our digital channels. As a Senior UX/UI Designer, you'll play a key role in shaping our digital user experience, working closely with our Digital, Brand, Marketing, Customer Experience, Product, and technology partners to create seamless, intuitive cross-platform journeys and slick, on-brand interfaces that support our customers and drive business outcomes.

Your Impact and Contribution

As a Senior UX/UI Designer, you'll be responsible for crafting digital experiences that create and deliver customer engagement, satisfaction, loyalty, and value. You'll collaborate with the wider organisation to take work from initial ideas (founded in user research) through to fully articulated, validated designs and flows. You'll blend qualitative and quantitative insights, gathered through research, user testing, and analytics, to create customer-centred solutions.

Your Responsibilities

Design and Creation

You'll lead the development of detailed experience designs from inception through to build and launch. You'll translate high-level business requirements into tangible user interface proposals, integrating the latest standards in interaction design to create exceptional experiences. You'll create UX deliverables and conduct heuristic reviews of existing interfaces, proactively developing recommendations for the ongoing optimisation of our digital channels, products, and services.

User Research & Testing

You'll have an extensive toolbox of user research and testing methodologies at your disposal, including both quantitative and qualitative research. You'll craft effective research and testing strategies that deliver reliable and impactful insights. You'll be experienced in translating insights into actionable next steps and delivered value.

User Interface Design

You'll have a strong eye for design and a knack for creating beautiful, brand-led interfaces. You'll leverage our design system to create consistent, efficient interfaces, and you'll contribute new components and elements where they add value. You'll have a keen eye for detail, working with development to ensure that delivered experiences align with our design vision and quality.

Relationship Management

You'll promote a customer-centric culture within the team and always have the customer front of mind in your work. You'll build relationships across the business and engage with stakeholders to understand, align, and deliver a usable and engaging customer service experience through our digital channels, products, and services.

Your Experience

We're looking for someone with 5+ years' experience in delivering digital experiences that create material value for customers and the organisation. You'll have extensive experience with user-centred design principles and practices, web/mobile standards, typography, colour, web/mobile usability standards, and IA. You'll have experience with developing, facilitating, and reporting on UX research that builds measurable value to the business.

Your Qualifications

You'll have a Bachelor of Arts or Design in a relevant field (interactive design, new media, usability, etc), or equivalent experience. You'll be proficient in software essentials like Figma, Sketch, JIRA, Confluence, Adobe Creative Suite, User Testing & Research tools (Maze, User Testing, Optimal, Dovetail, etc).

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