Taxation Services Professional

7 days ago

Albury City Council, Australia beBeeClient Full time $50,000 - $97,000
Job Opportunity

We are seeking highly motivated, client-focused individuals to take on various roles.

Key Responsibilities:
  • Provide exceptional support to clients through multiple channels, including phone, web chat, email, and online portals, to ensure they meet their taxation, superannuation, and registration requirements.
  • Demonstrate a deep understanding of individual client circumstances and offer tailored advice aligned with current legislation, policy, and procedures.
  • Engage in meaningful conversations to facilitate clients' payment, lodgment, and registration outcomes.
  • Navigate complex interactions with empathy and professionalism, including support for vulnerable clients and those experiencing hardship or crisis.
  • Work within a scheduled contact centre environment, delivering high-quality service to clients between 7am and 7pm.
  • Develop and implement tailored, contemporary, and outcome-focused solutions that shape client behaviour and encourage ongoing participation in the taxation and superannuation systems.
  • Foster positive client relationships while making informed decisions to resolve enquiries.
  • Maintain the integrity of records by accurately recording client information and applying relevant policy and procedures.

Roles may be offered on an ongoing or non-ongoing basis in multiple locations across Australia.

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