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Customer Support Specialist

1 week ago

Shepparton, Victoria, Australia Bendigo & Adelaide Bank Full time

We are looking for a highly motivated Customer Support Specialist to join our team at Bendigo & Adelaide Bank. As a key member of our branch, you will be responsible for delivering exceptional customer service and resolving customer inquiries in a timely and professional manner.

Key responsibilities include:

  • Providing expert advice on financial products and services to customers
  • Assisting customers with transactions, cash, and queries while maintaining risk considerations
  • Supporting customers with digital literacy and online banking needs through training and education
  • Participating in continuous learning and professional development to stay up-to-date with industry trends and best practices

To succeed in this role, you will have:

  • Experience in customer-facing roles and a proven track record of delivering excellent customer service
  • Strong problem-solving skills and ability to think critically
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines

Benefits include:

  • Opportunities for career growth and professional development
  • Access to a range of employee benefits, including health and wellbeing support