Insurance Quality Assurance Specialist
5 days ago
At Cover-More, we're dedicated to delivering exceptional services for our customers. As the world begins to travel again, we're looking for a skilled professional to join our team as a Quality Assurance and Audit Officer.
About the RoleThis is an exciting opportunity to be part of our Claims department, where you'll play a crucial role in ensuring the quality and integrity of our claims process. Your primary responsibility will be to review and improve our claims processes, identifying areas for enhancement and implementing changes to maintain high-quality service standards.
You'll work closely with our Claims Officers, Team Leaders, and training teams to reduce payments and claims errors, ensuring that all decisions are made within policy coverage. Your attention to detail and ability to quickly identify patterns will be invaluable in this role.
Key Responsibilities- Review claims process, including phone calls, claims outcomes, and communications, to identify deficiencies and recommend improvements.
- Examine customer experience and satisfaction of claims management, considering the voice of the Customer and driving outcome improvements.
- Ensure product integrity is reviewed and maintained.
- Review live claims payments to identify
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North Sydney Council, Australia Cover-More Full timeJob Title: Insurance Claims Quality Assurance SpecialistCompany OverviewCover-More Group is a leading provider of travel insurance and assistance services. We have over 1500 employees worldwide, operating in multiple countries. Our mission is to provide reliable, fast, flexible, and bespoke services for our customers and partners.Job DescriptionWe are...
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North Sydney Council, Australia Cover-More Full timeAbout Cover-MoreAt Cover-More, we're committed to delivering exceptional services for our customers, partners, and employees. As a global group of insurance specialists, we provide reliable, fast, flexible, and bespoke services for travellers worldwide.The Role: Insurance Claims Quality Assurance and Audit SpecialistWe're seeking an experienced Insurance...
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Quality Assurance Specialist L&i
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North Sydney Council, Australia Cover-More Full timeCompany OverviewCover-More Group is a global leader in travel insurance, providing reliable and fast services to customers worldwide.We have over 1500 employees across the globe, representing a diverse range of professions including actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, and customer service...
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North Sydney Council, Australia Cover-More Full timeAbout this roleAt Cover-More, we're looking for a skilled Claims Quality Assurance and Audit Specialist to join our team.You'll be responsible for ensuring the quality of our claims processes, identifying areas for improvement, and implementing changes to enhance customer satisfaction.Key responsibilitiesReview claims processes to identify deficiencies and...
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