Insurance Quality Assurance Specialist

5 days ago


North Sydney Council, Australia Cover-More Full time
Quality Assurance and Audit Officer

At Cover-More, we're dedicated to delivering exceptional services for our customers. As the world begins to travel again, we're looking for a skilled professional to join our team as a Quality Assurance and Audit Officer.

About the Role

This is an exciting opportunity to be part of our Claims department, where you'll play a crucial role in ensuring the quality and integrity of our claims process. Your primary responsibility will be to review and improve our claims processes, identifying areas for enhancement and implementing changes to maintain high-quality service standards.

You'll work closely with our Claims Officers, Team Leaders, and training teams to reduce payments and claims errors, ensuring that all decisions are made within policy coverage. Your attention to detail and ability to quickly identify patterns will be invaluable in this role.

Key Responsibilities
  • Review claims process, including phone calls, claims outcomes, and communications, to identify deficiencies and recommend improvements.
  • Examine customer experience and satisfaction of claims management, considering the voice of the Customer and driving outcome improvements.
  • Ensure product integrity is reviewed and maintained.
  • Review live claims payments to identify


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