Lead Retail Store Experience Manager

1 week ago

Sydney, New South Wales, Australia beBeeLeadership Full time

Hype DC is Accent Group's premium, limited, and exclusive sneaker retailer. With almost 25 years as one of Australia's leading premium sneaker destinations, Hype DC continues to deliver a curated world-class assortment of sneakers to our customers.

We are obsessed with and committed to our people; our team and our customers are at the heart of what we do.

The Role

Due to internal growth, we are looking for a business leader to join our retail store leadership team. As the Assistant Store Manager, you will play a critical role in delivering and executing the brand vision, establishing a high-performance culture within your store, creating memorable experiences for our customers, and achieving operational excellence.

You will work collaboratively with your Area Manager to deliver a people-first culture within your store, maximize sales growth, and accelerate your personal career growth in a leadership role.

Key Responsibilities
  • Create a WORLD CLASS team and a MAGICAL VIBE within your store
  • Drive financial sales goals and metrics for a multimillion-dollar store
  • Delve into the brand vision and strategy
  • Ensure customer satisfaction through MEMORABLE experiences every time
  • Develop a people-first culture by empowering and developing talent within your team
  • Provide coaching, support, and feedback to drive results
  • Select, onboard, and develop all new team members
  • Deliver a seamless omni-channel experience through online order preparation
  • Maintain store excellence through Visual Merchandising
  • Foster a FUN and safe environment for customers and team members
To be successful in this role, you will:
  • Be a team player committed to excellence across Sales, Operations, & Loss Prevention
  • Have experience and a passion for delivering exceptional customer experiences
  • Be a motivating coach capable of inspiring and leveling up a large team of brand ambassadors
  • Possess retail store management experience in a fast-paced environment
  • Have a motivated, 'Make it Happen' attitude
  • Think strategically to identify missed opportunities and have a proven track record of driving sales and KPIs
  • Effectively manage rosters and control wages

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