Trade Sales Team Lead

6 days ago


City of Charles Sturt, Australia DuluxGroup Full time
About the Opportunity

This is a unique opportunity to join a dynamic and supportive team as a Sales Support Team Leader.

You will have the chance to lead a high-performing contact centre sales and service team which fully meets its objectives.

About Our Company

DuluxGroup is a leading manufacturer of paints and coatings in Australia and New Zealand.

We have been creating better homes for over 100 years, playing a critical role in protecting and improving the spaces and infrastructure we see every day.

About Your Responsibilities

As a Sales Support Team Leader, you will be responsible for:

  • Leading a high-performing contact centre sales and service team which fully meets its objectives.
  • Ensuring outbound call completion for daily/weekly assigned requirements.
  • Managing and updating customer key information within the CRM database.
  • Maintaining exceptional quality and customer service standards through call management observation and interdepartmental feedback.
About Your Skills and Qualifications
  • Team leadership of a phone-based sales team.
  • Strong listening skills with curious intent and empathetic approach.
  • Excellent communication skills with the ability and confidence to ask open questions and seek deeper customer insights.
  • A target-driven attitude ready to embrace KPIs.
Benefits and Rewards
  • Enjoy comprehensive, holistic health and wellbeing support, including our Wellbeing Hub and full EAP support.
  • Employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually.
  • Give back to the communities in which we live and work, with our 'Community Action Day' and other programs.
  • Market-leading Learning and Development initiatives and genuine career pathways to accelerate your growth.
  • 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us.
  • Feel truly valued through our employee recognition programs.
  • Enjoy generous discounts on DuluxGroup products and through our corporate partnerships.


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