Senior IT Service Manager

1 week ago


Brisbane, Queensland, Australia Queensland Fire and Emergency Services Full time
About Us

The Queensland Fire and Emergency Services (QFES) is a leading emergency services provider, responsible for delivering fire prevention, preparedness, and response services to communities across the state.

Job Description

We are seeking an experienced Senior IT Service Manager to join our team. In this role, you will be responsible for leading the design, delivery, and optimisation of our ServiceNow platform. You will work closely with stakeholders and service delivery teams to ensure seamless connectivity between client demand and the delivery of services and/or solutions.

Key responsibilities include:

  • Managing high-quality digital workflows and technical support services that meet business requirements;
  • Providing technical advice to senior management and external stakeholders on the delivery of and technical direction for the ServiceNow platform;
  • Analysing service delivery performance to identify opportunities for innovation and improvement in the ServiceNow Platform and enterprise workflows;
  • Liaising with key internal and external stakeholders to develop and sustain the software platform;

This is a challenging and rewarding opportunity to make a meaningful contribution to the QFES and advance your career as a leader in IT service management.

Estimated Salary: $4,436.00 - $4,738.00 per fortnight based on location and experience.



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