Customer Incident and Performance Officer
3 weeks ago
About Pacific National
Pacific National is a leading provider of rail and logistics services. We are seeking a highly skilled and motivated individual to join our team as a Customer Incident and Performance Officer.
Key Responsibilities
- Act as the first point of contact for incident reporting, following up on safety system warnings.
- Enter relevant data into our safety and transport/labour management systems.
- Distribute critical information and notices on train running, Estimated Time of arrival queries, service issues and incidents to both internal and external stakeholders.
- Provide broad support to the Service Delivery Supervisor to ensure effective and efficient delivery of services for our customers.
- Contribute to the on-going high performance of assigned team by completing the role to a high standard and supporting the team to do the same.
- Commit to providing exceptional customer service; building strong working relationships with all customers (internal and external).
- Continuing to develop and improve as an individual, including cross training in other roles within the team.
About You
To be successful in this role, you will be a recognised team player, with a strong customer-centric background and the ability to operate in a fast-paced shift work environment.
In addition:
- Experience within a dynamic shift work environment is preferred.
- Excellent communication skills with the ability to communicate effectively using multiple mediums (phone, email, text messages, etc).
- Intermediate level computer skills, with a background in safety management systems and/or reporting systems advantageous.
- Background in operations control, rail, transport or logistics will be advantageous but not essential.
We are proud to be a WORK180 Endorsed Employer for women, and you can visit our Work180 page Pacific National | WORK180 Endorsed Employer to find out more including a list of all of our benefits and policies.
We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.
Do you need reasonable adjustments during the recruitment process?
If you need an adjustment in the recruitment process, please outline at the time of your application.
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