Customer Service Liaison Specialist
2 days ago
Rentokil Initial is a leading global business with operations across 66 countries, employing over 38,000 colleagues. We offer an extensive range of learning and development programs to enhance skills.
Job DescriptionThis role focuses on building customer relationships and utilising previous customer service experience to make outgoing calls, organise new jobs, and promote ongoing customer excellence.
Key Responsibilities:- Process purchase orders efficiently
- Liaise daily with customers to address their needs
- Resolve client issues proactively and process enquiries promptly
- Support the Sales, Services, and Operations teams to achieve targets
- Maintain existing client relationships through regular calls
- Coordinate and schedule jobs using internal software
- Approve invoices for customers via internal software
- Foster strong relationships with customers and suppliers
- Prior experience in a similar role (customer service/administration/reception and support)
- Excellent organisational and attention-to-detail skills
- Superior customer service abilities
- Intermediate computer skills
- Complaint handling and conflict resolution skills
- Ability to work under pressure, multitask, and work independently
- Outstanding communication skills
- Experience working in a team environment
- Ariba experience is advantageous
The successful candidate will undergo a pre-employment medical check, drug & alcohol screen, and background checks.
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