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Retail Operations Manager

2 months ago


Adelaide, South Australia Savers Australia Full time
About Our Business

Savers Australia is a global leader in the second-hand industry, with a rich history of innovation and community involvement. Our mission is to champion reuse and provide exceptional customer service to our valued customers and donors.

About the Role

The Retail Manager is a key leadership position responsible for overseeing the Retail Operations Team at our Kilburn store. This role requires a strong leader who can analyze sales data, adjust the sales floor to maximize sales, and coach team members to provide outstanding customer service.

Key Responsibilities
  • Lead the Retail Operations Team to achieve sales and customer service goals
  • Analyze sales data to inform sales floor adjustments and optimize sales performance
  • Coach and develop team members to provide exceptional customer service
  • Collaborate with Store and District Managers to plan and execute retail strategies
  • Ensure a positive and engaging onboarding experience for new team members
About You

To succeed in this role, you will need:

Availability for full-time hours, including weekendsExperience managing teams in a fast-paced environment, preferably in retail or a related industryStrong communication and coaching skills to empower and inspire your teamA customer-focused mindset and a passion for providing exceptional serviceA willingness to learn and adapt to new situationsA commitment to doing the right thing and standing up for what's rightA recognition of the value of diversity and inclusion in the workplaceWhat We Offer

Savers Australia is a dynamic and supportive work environment that offers:

Training and career development opportunitiesBonus incentives for meeting sales and customer service targetsA collaborative and inclusive team cultureA chance to make a positive impact on your community and the environment

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about leading a team, we encourage you to apply for this exciting opportunity.