Regional Leadership Manager

1 week ago

Sydney, New South Wales, Australia Suncorp Group Full time

We are seeking a highly experienced Regional Leadership Manager to drive exceptional customer and claims outcomes for Shannons Specialist Assessing across the designated region. This role is responsible for engaging, empowering and leading a team of Specialist Assessors to operationalise the Shannons assessing strategy.

About the Role

The successful candidate will be accountable for defining and executing the relevant assessing strategy, predominantly managing motor claims at non-recommended repairers. Key responsibilities include:

  • Regional accountability for assessed cost, claims management and customer outcomes across the Shannons portfolio for the relevant group of work
  • Leadership of a diverse workforce to achieve results through geographic dispersion across the region
  • Execution of the Shannons Assessing strategy to deliver optimal claims outcomes by leveraging and operationalising investments in people, data, digital and technology
  • Contribution to the development of the operational goals and budget plans for the Shannons motor claims portfolio
  • Driving the financial and operational success of the department through the management and improvement of operating costs, claims handling expenses, life of claim measures and Assessor productivity

What you'll bring to the table includes:

  • At least 10+ years commercial experience in insurance or financial services, ideally with exposure across all parts of the claims value chain
  • Relevant industry trade qualification (mandatory)
  • Drivers licence (mandatory)
  • Deep knowledge of Motor claims, Assessing and the Smash repair industry
What We Offer

As a valued member of our team, you can expect:

  • Flexible work arrangements and leave options
  • Industry leading 20 weeks paid parental leave and 4 weeks secondary carers leave
  • Generous discounts on insurance products
  • Exclusive offers on more than 400 of Australia's largest retailers including Myer, David Jones, Coles and Woolworths
  • Extensive reward and recognition programs
  • Investment in your brighter future with ongoing study support and career development programs

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