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Industry Expert for Hydraulic Rock Drill Maintenance
2 weeks ago
We are seeking a highly skilled and experienced Product Support Specialist to join our team.
About the Role:
The Product Support Specialist will assist in delivering customer project and reliability solutions for hydraulic rock drill and related products. This role is critical in driving service success that improves customer satisfaction and maximizes customer retention.
Key Responsibilities:
- Operate and manage all on-site installations, commissioning, repair, maintenance, and test activities.
- Trouble shooting and issue resolution.
- Complete drill rig and lubrication audits and reports.
- Project execution and data recording.
- Provide detailed reports from site visits.
- Document processes for procedural development.
Requirements:
- Adaptable, independent, self-motivated with an eye for detail.
- Reliable, highly organized, able to meet deadlines and perform under pressure.
- Experience with RDSA or OEM products.
- A positive, friendly, and helpful attitude with a high customer focus.
- Underground mining industry knowledge, specifically with the processes associated with hydraulic rock drilling is desirable.
- Relevant trade qualifications – Diesel Fitter equivalent.
Benefits:
Epiroc encourages employees to take ownership of their own development and careers with the support of their leaders. We are an equal opportunity employer and welcome diverse backgrounds to apply.
