Hotel Operations Manager

5 days ago


Penrith Municipality, Australia Hotel and WSCC Full time
Lead a Guest-Centric Team in Hotel Operations

Panthers Group and Pullman Sydney Penrith are seeking an experienced Assistant Front Office Manager to join the Western Sydney Conference Centre and Hotel Team. The successful candidate will be responsible for developing and leading the Front Office, Concierge/Valet, and Guest Service Manager Teams.

Company Overview:

Introducing Pullman Sydney Penrith, a five-star international hotel located in Penrith. Our hotel features 153 guest suites, an elite fitness centre, sauna, restaurant, bar, and café. We also have secure underground parking and a 1,250sqm conference and convention centre with dedicated bar, reception, and green room.

Job Description:
  • The role of Assistant Front Office Manager involves reporting to the Front Office Manager and being responsible for leading the Front Office, Concierge/Valet, and Guest Service Manager Teams.
  • You will lead and inspire a team that prioritizes excellent service, professionalism, innovation, and flexibility.
  • The successful candidate will drive the activation and recognition of loyalty across the hotel through a whole-hotel approach.
Required Skills and Qualifications:
  • Prior experience as an Assistant Front Office Manager or Guest Services Manager is essential.
  • Five-Star experience is advantageous but not necessary.
  • Accor experience is advantageous but not necessary.
  • The successful candidate will have experience leading a team with a strong focus on engagement and development.
Salary and Benefits:

We offer a competitive remuneration package, inclusive of a salary range of $80,000 - $110,000 per annum, depending on experience. Additional benefits include training and development opportunities, global career prospects, and access to Accor's registered training organisation.

Estimated Salary Range:

$90,000 - $100,000 per annum



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