Operational Manager

3 weeks ago


Brisbane, Queensland, Australia RSPCA Qld Full time
About Us

RSPCA Queensland is a leading animal welfare charity dedicated to improving the lives of all animals in our state. For nearly 140 years, we have been working tirelessly to care for over 42,000 animals every year.

Role Overview

We are seeking an experienced Operational Manager to lead our team and oversee daily operations across our thriving Brisbane stores. As a key member of our leadership team, you will play a crucial role in driving sales, managing staff and volunteers, and ensuring our customers enjoy a welcoming shopping experience.

Key Responsibilities
  • Oversee daily operations, manage a dedicated team of staff and volunteers, and maintain a high level of customer service.
  • Drive sales to achieve set targets, oversee and review all goods for sale in the store, and direct and monitor the daily register opening & closing procedures.
  • Maintain and periodically review the shop's pricing list, train and support volunteers, and represent the RSPCA Qld Op Shop team and brand through your passion for preloved goods.
Requirements
  • A minimum of 2 years' experience in a retail environment, with demonstrated leadership skills and knowledge of fashion and clothing brands.
  • Strong written and verbal communication skills, excellent customer service skills, and high-level organisational skills and attention to detail.
  • Sound computer skills, proven ability to work well under pressure, and ability to supervise & provide direction to a small team.
Benefits
  • A competitive salary of $65,000 per annum.
  • A flexible working environment that adapts to your life, comprehensive support, and exclusive staff discounts.
  • The opportunity to work with a purpose-driven organisation where every task makes a real difference to animal welfare.
  • Countless opportunities to connect with animals in our care, making it a truly rewarding career choice.

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