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Food Industry Service Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $100,000 - $120,000
Our company is seeking an exceptional Customer Service Manager to join our team. In this role, you will be responsible for delivering outstanding customer service by developing strong relationships with clients, implementing effective service procedures, and streamlining service processes.
The ideal candidate will have a technical background, preferably in mechanical or automation fields, with at least 10 years of experience in working with equipment as a Field Service Engineer in the food industry or in a maintenance department of a factory.
You will work closely with customers and other departments to ensure seamless communication and resolve any issues that may arise. Additionally, you will be responsible for managing and coordinating ProCare Service Contracts, consolidating all ProCare status and reports, and maintaining service pricing with various service providers.
This is an excellent opportunity for a motivated and results-driven individual who is passionate about delivering exceptional customer service and driving business growth.
The successful candidate will have strong interpersonal skills, ability to communicate effectively with local and international colleagues, and demonstrated knowledge in strategic planning and infrastructure development.
We offer a dynamic and supportive work environment, where you can grow and develop your career while making a real impact on our customers' satisfaction.
Key Responsibilities:
  • Coordinate with customers and other departments to achieve high customer satisfaction rates
  • Provide technical support for customers over the phone if required
  • Sell and follow up on services and service contracts for Australia and New Zealand customers
  • Respond to customer inquiries on a regular basis
  • Receive and implement customer feedback to improve the quality of service

Qualifications:
  • Technical background (mechanical and/or automation)
  • Minimum 10 years' experience in working with equipment as Field Service Engineer in Food or in maintenance department of the factory
  • Strong capabilities in managing/supervising service engineers
  • Strong interpersonal skills, able to communicate with local and international colleagues
  • Demonstrated knowledge in strategic planning and infrastructure development to support service delivery
  • Demonstrated negotiation skills and ability to work with diverse populations in public and private sector
  • Strong commercial experience in understanding financial targets

What We Offer:

A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.