Financial Services Operations Lead

2 weeks ago


Brisbane, Queensland, Australia beBeeLeadership Full time $110,000 - $140,000
Job Summary

Lead a team in lending fulfillment with expertise and passion. Drive operational excellence, foster a culture of high service standards, and cultivate collaboration across functions.

Key Responsibilities:
  • Evaluate team performance to ensure daily operations align with targets and policies.
  • Review team member performance, identify areas for improvement, and provide coaching and training opportunities.
  • Resolve complex complaints promptly and manage resources effectively to deliver exceptional customer experiences.
  • Collaborate with cross-functional teams to deliver seamless experiences for customers and stakeholders.
Requirements:
  • A minimum of 3 years of leadership experience in financial services or a related field, with expertise in workforce planning, resource management, coaching, and performance improvement.
  • At least 5 years' experience in operations, with a solid understanding of home lending and settlements, including cross-state requirements.
  • Familiarity with home settlement platforms such as PEXA; experience with Dye & Durham and LendFast is advantageous.
  • Proven ability to lead change, influence across units, and represent your team in strategic discussions.
  • A diploma in leadership or a related financial services field is highly desirable.


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