Customer Experience Liaison

5 days ago


Sydney, New South Wales, Australia Talent Web Full time
Customer Service Officer

We are seeking a driven entry-level customer service professional to join our innovative team in Australia. This exciting opportunity is perfect for someone looking to kickstart their career with a forward-thinking company that's revolutionizing the gaming industry.

This role offers a dynamic and supportive environment where you can grow and develop your skills, with opportunities to progress into other areas within the company based on business needs.

  • Provide exceptional customer support through phone, email, and live chat channels
  • Take initiative to improve current processes and procedures
  • Collaborate effectively with the wider team and contribute to ethical gambling practices
  • Work on a rotating roster (Tuesday-Friday: 2PM - 10PM & 12PM - 8PM on Saturday/Sunday & Public Holidays - penalty rates apply)
Key Responsibilities:Company Overview

Our company, Talent Web, is a dynamic and innovative organization that's changing the face of the gaming industry in Australia. We're committed to providing exceptional customer experiences and creating opportunities for growth and development.

Job Description

This is an exciting opportunity to join our team as a Customer Service Officer. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various communication channels. You will also have the opportunity to take ownership of process improvements and work collaboratively with the wider team to drive business success.

Required Skills and Qualifications:
  • Excellent customer service skills with a focus on delivering exceptional experiences
  • Highly driven and motivated individual with a passion for building successful teams
  • Ability to think outside the box and come up with innovative solutions
  • Strong communication and interpersonal skills
  • A self-starter with a 'can-do' attitude
Benefits:
  • Internal progression opportunities into area of choice after 15 months
  • Opportunity to visit international headquarters
  • Enjoy the flexibility of a hybrid work arrangement
  • Mentorship and growth opportunities
Estimated Salary:

$60,000 - $80,000 per annum, depending on experience and location



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