Technical Solutions Consultant
1 week ago
Job Overview
NICE is a leading global provider of technology solutions for the contact center industry. As a Professional Services Engineer at NICE, you will be responsible for providing specialized expertise to customers in a consultative capacity, configuring NICE products based on best practices and customer requirements, and managing customer expectations and satisfaction.
Key Responsibilities:
- Provide technical configuration and programming as required.
- Develop process, data, and object modeling in various application and database environments.
- Maintain staff-level expertise and currency in industry-leading contact center technologies.
- Serve as a project manager, developing costing proposals, performing risk analysis, and managing change control.
- Conduct comprehensive cost/benefit analysis and prepare business cases for projects.
Requirements:
- Bachelor's degree in a technical or business field, or equivalent work experience.
- 7+ years of professional experience beyond education requirements.
- Desired personal profile: analytical, inquisitive, service-oriented, friendly demeanor, early adopter.
What We Offer:
- A collaborative and creative work environment with opportunities for growth and learning.
- A competitive salary, estimated around $120,000-$150,000 per year, depending on location and experience.
- A chance to work with cutting-edge technology and make a meaningful impact on the contact center industry.
- An opportunity to join a dynamic and growing company with a strong commitment to innovation and excellence.
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