Technical Support Team Lead

11 hours ago

Melbourne, Victoria, Australia beBeeTechnical Full time $80,000 - $100,000

Job Description:

We are seeking a skilled and experienced Technical Support Team Lead to join our team. As a key member of our support staff, you will be responsible for managing the day-to-day operations of our technical help desk.

The successful candidate will have excellent computer and keyboard skills, a high level of customer service experience, and the ability to work effectively with technical teams.

About This Role:

  • Manage work requirements and create rosters for the technical support staff
  • Work with the Technical Manager to develop and implement team strategies
  • Provide phone support and address technical issues
  • Collaborate with other teams to resolve complex technical problems

Requirements:

  • Excellent communication and interpersonal skills
  • Leadership experience with technical teams
  • Able to think critically and solve complex problems
  • Strong organizational and time management skills

Benefits:

As a valued member of our team, you will enjoy a range of benefits including opportunities for professional growth and development, a supportive and inclusive work environment, and a competitive salary package.

Career Growth:

We offer a range of opportunities for career advancement, including training and development programs, mentorship, and promotions from within.

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