Strategic Capability Development Manager

5 days ago


North Lakes, Queensland, Australia Fuse Recruitment Full time

A highly skilled and innovative Technical Capability Manager is required to lead the growth and development of the Recoveries & Settlements team at a leading insurance organisation.

Key Responsibilities:
  • Develop and Implement Strategic Training Programs
  • Collaborate with Technical Coaches and Team Leaders to Enhance Performance
  • Create and Manage a Career Progression Framework for Skill Development
  • Oversee Onboarding Processes for New Team Members, Ensuring Smooth Integration
  • Set Measurable Goals for Team Development, Including Turnover and Retention Metrics
  • Evaluate and Report on Training Outcomes, with a Focus on Continuous Improvement

About the Role:

  • The ideal candidate will have a background in technical skills development or insurance motor claims management.
  • They must have proven experience in designing and evaluating impactful training programs.
  • A strong leadership and communication skillset is essential for engaging a wide range of stakeholders.
  • The ability to identify and address skill gaps to align with business objectives is crucial.
  • Demonstrated success in developing innovative solutions for capability enhancement is necessary.
  • A passion for fostering a culture of learning, growth, and collaboration is essential.

What We Offer:

  • An opportunity to shape the claims management strategy within a supportive, growth-focused organisation.
  • A competitive salary of $120,000 per annum, plus bonus program.
  • Comprehensive training and development pathways to enhance your skills.
  • Access to cutting-edge technology and resources to drive innovation.
  • A collaborative and high-performance work culture that values integrity and excellence.


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