Financial Services Professional Wodonga VIC
2 weeks ago
About ANZ
We're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
The Role
You'll play a key role in delivering the desired customer experience by adopting a positive relationship-based, customer centric approach that demonstrates passion for identifying and prioritising the complete financial needs of customers. You will also have to educate customers on easy ways to bank, providing a full range of professional offering expertise and advice to help customers meet their financial needs and goals.
This involves serving customers directly, having needs based conversations, including managing them through the associated property purchasing journey (with a focus on The Home Buyers Journey). These roles may also provide support to branch staff and assist with more complex customer needs.
Your Impact
As a Senior Banking Consultant, you will have the opportunity to:
- Act as ANZ products initiator and role model
- Eagerly support the Branch Manager in delivering ANZ's retail strategy, in addition to day-to-day operations for the branch
- Meet customer needs through the provision of ANZ's range of home loan, insurance, investment products, and transactional services
- Take responsibility to 'know your customer' from a risk perspective,
- Deliver the desired customer experience by adopting a positive relationship-based, customer centric approach that demonstrates passion for identifying and prioritizing the complete financial needs of customers
What We Offer
To grow and be successful in this role, you will ideally bring the following:
- Prior experience in developing strong relationships in a customer focused role
- Significant experience in financial services, preferably within the retail banking sector
- Excellent communication and interpersonal skills
- Leadership and coaching capabilities
- Experience in being an influential user and promoter of technology
- Ability to multi-task, highly adaptable to change and ambiguity
We offer a competitive salary package of $80,000 - $100,000 per year, depending on experience. As a diverse bunch at ANZ, we welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
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