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Enterprise Call Center Optimization Specialist
2 weeks ago
We are seeking seasoned professionals with expertise in enterprise call centers to collaborate with our clients and help them optimize their Amazon Connect implementations within AWS cloud environments.
A typical day for an AWS Professional Services consultant involves working on cutting-edge AWS products and services, maintaining a deep understanding of enterprise call centers, workforce management, AI, and CRM platforms. They will also be responsible for implementing and refining frameworks and methodologies used by enterprises to assess, migrate, and transform the call center experience.
Key responsibilities include:
- Collaborating with cross-functional teams to design and implement optimized Amazon Connect solutions.
- Maintaining a high level of technical expertise in Amazon Connect, AWS services, and relevant industry trends.
- Providing exceptional support to clients through training, documentation, and ongoing maintenance of their Amazon Connect implementations.
Required Skills and Qualifications
The ideal candidate will possess:
- Extensive experience in enterprise call centers, with a proven track record of successful implementation and optimization projects.
- In-depth knowledge of Amazon Connect, AWS services, and related technologies such as AI, workforce management, and CRM platforms.
- Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and clients.
Benefits
Candidates can expect:
- A dynamic and supportive work environment that fosters growth and development.
- Ongoing opportunities for professional development and training.
- A competitive compensation package that reflects their value to the organization.
Why Join Us?
By joining our team, candidates will have the opportunity to work on innovative AWS products and services, collaborate with a talented group of professionals, and contribute to the success of our clients. If you are passionate about Amazon Connect and AWS, and possess the necessary skills and qualifications, we encourage you to apply.
