
Business Content Strategist
7 days ago
This role is responsible for leading the development of a strategic content approach to drive positive customer outcomes.
- Define the strategy to elevate the quality and discoverability of articles
- Lead the Content Operations team and set them up for success
- Set the information architecture approach, improve search functionality, and continuously increase the quality of content
- Ensure consistency in tone and voice across all content channels
- Transform the team to hone writing as a craft by embedding it in company culture and establishing principles and guidelines
- Measure the impact of initiatives through data and encourage insights-led continuous improvement
The ideal candidate will have experience in content operations, knowledge management, and team leadership. They will be passionate about using content to drive business results and possess excellent communication and collaboration skills.
About the Opportunity:This role offers the chance to work with a talented team of content specialists, product managers, and engineers to develop and implement strategies that drive business growth. You will also have the opportunity to contribute to the growth and development of the Content Operations team and shape the future of content at the organization.
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