
Review and Resolution Specialist
6 days ago
Job Overview:
The Assistant Manager, Review Branch plays a critical role in assisting the Manager in managing objections and overseeing a team of staff.
Key Responsibilities:
- Provide leadership to coach, develop, and motivate staff.
- Monitor workloads and allocate resources to meet team performance targets.
- Work with the Manager Review Branch to implement change and achieve consistency in decision making.
- Analyze and determine complex objections relating to state taxes, duties, and grants.
- Liaise with Operational branches on objection outcomes.
Requirements:
- Exceptional verbal and written communication skills.
- Superior analytical skills.
- A high level of negotiation, conflict resolution, and problem-solving skills.
- Demonstrated experience in coaching and developing staff.
- Comprehensive knowledge of state tax or grant legislation.
- Ability to meet deadlines in a high-volume area.
- A commitment to customer service.
About Revenue NSW:
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