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Customer Service Representative

2 months ago

Reservoir, Victoria, Australia Arcare Aged Care Full time

About the Role

This is an exciting opportunity to contribute to the success of Arcare Aged Care by providing exceptional support to residents, visitors, and staff. As a key member of our team, you will play a vital role in creating a warm and welcoming environment that exceeds expectations.

Your Key Responsibilities

  • Provide a warm and friendly welcome to residents, visitors, and families, setting the tone for a positive experience.
  • Manage incoming calls and messages, directing them to the appropriate departments or individuals with ease and efficiency.
  • Schedule appointments for residents with medical professionals, therapists, or other service providers as needed.
  • Ensure the smooth management of visitors, adhering to security and safety protocols.
  • Offer assistance and support to residents and their families, addressing their queries and concerns with empathy and professionalism.
  • Contribute to administrative tasks, such as rostering, filing, data entry, and maintaining records.

Requirements and Skills

  • Ability to manage rostering and team member allocations with ease.
  • Experience with employee scheduling software, such as Humanforce or Time Target.
  • Adaptability, a passion for learning, and a willingness to grow with the company.
  • Excellent communication and teamwork skills, with a collaborative approach.
  • A friendly and approachable demeanor, with a focus on delivering exceptional customer service.