Software Engineer II – Voice Systems Specialist
4 weeks ago
At Five9, we're committed to delivering exceptional customer experiences through our cloud contact center software. As a Software Engineer II – Voice Systems Specialist, you'll play a crucial role in shaping the future of our Voice Client team.
Our team focuses on developing native applications for Mac OS and Windows OS, as well as web-based applications using the latest web technologies. We're passionate about delivering smooth and high-quality audio experiences that enhance customer satisfaction.
This role involves identifying customer business challenges, leveraging the Five9 Voice solution and technology, and delivering customer value through solution implementation and ongoing support. You'll collaborate with other teams in the Five9 organization and work closely with customers to address their concerns and improve our product.
Key responsibilities include:
- Developing a scalable, highly available global voice platform as part of an agile team.
- Applying performance and scalability principles when developing software.
- Collaborating with Product Managers, Architects, Engineering leaders, and test engineers.
- Mentoring and training junior team members.
Required qualifications include:
- 3+ years of industry experience in software development and troubleshooting VoIP systems.
- Hands-on experience in writing backend code in C++ on both Windows and Mac OS.
- Experience in troubleshooting tools, audio media analysis, and good debugging skills.
- Experience working on complex problems and systems.
- Experience working within an Agile/Scrum team.
- Positive, self-motivated, and enthusiastic attitude with a strong sense of ownership.
- Strong communication skills, both verbal and written.
- Bachelor's degree (or equivalent/above) in a relevant discipline.
Desirable qualifications include:
- Good understanding of VoIP protocols like SIP, RTP, RTCP, WebRTC.
- Experience with virtual environments like Citrix and VMware.
- Familiarity with JavaScript, Node.js.
- Experience with Contact Centre, IVR, Virtual Agents, and telecommunications service providers is advantageous.
This role is a hybrid position, requiring both in-office and remote work. Five9 offers a range of benefits, including Five9 Shares, a Bonus Scheme, an Employee Referral Program, an Employee Assistance Program, and Flu Vaccinations.
Five9 is an equal opportunity employer and is committed to building a diverse and inclusive team. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
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