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Customer Experience Ambassador

1 month ago


Noarlunga Centre, South Australia Dusk Full time

About Dusk

Dusk is a leading retailer of candles and homeware products, with a strong presence in Australia and New Zealand. We are committed to providing exceptional customer experiences and creating a warm and inviting atmosphere in our stores.

Role Overview

As a Customer Assistant, you will play a pivotal role in delivering perfect customer experiences and achieving key performance indicators (KPIs). Your mission will be to ignite joy in every customer who walks through our doors, and your radiant personality and commitment to delivering exceptional experiences will help us achieve our goals.

Key Responsibilities

  • Customer Experience
    • Shine bright and consistently deliver perfect customer experiences, leaving customers glowing with satisfaction.
    • Set the mood by achieving KPIs and ensuring our store's success sparkles.
  • Visual Merchandising
    • Work your magic with visual merchandising, turning our store into a mesmerising sanctuary of style and inspiration.
  • Product Knowledge
    • Illuminate customers' paths by sharing your extensive knowledge of our candles and homeware products.
  • Store Maintenance
    • Keep our store always visually enticing for our customers.
  • Teamwork
    • Team up with your colleagues to create a harmonious work environment and ignite the spirit of collaboration.

About You

  • A passion for exceeding customer expectations and creating unforgettable experiences.
  • Be a team player who embraces the power of unity and cooperation.
  • Ignite your motivation with a can-do attitude, always ready to go the extra mile.
  • Committed to continuous improvement and eager to learn and grow like a budding flame.
  • Bring energy, positivity, and a spark of fun to your work, making every customer interaction a delightful experience.

Benefits

  • Light up your home with a generous team member discount on our range of candles and homewares.
  • Ignite your passion further with the opportunity to participate in the Dusk monthly bonus program.
  • Bask in the warmth of a supportive environment, where your growth and development are nurtured.
  • 'Start here, go anywhere' – We believe in providing an environment where your career can shine as brightly as a well-lit candle.