Client Partnership Manager

2 weeks ago

Sydney, New South Wales, Australia Monograph Full time
About Stripe

We are a financial infrastructure platform for businesses, providing millions of companies with a way to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. As a result, you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the Team

Your team consists of talented individuals who are passionate about delivering exceptional customer experiences. As a Technical Account Specialist, you will be responsible for the complete post-sales lifecycle of a Stripe user, ensuring they derive maximum value from our platform. Few roles provide such a direct impact on the growth of the company.

What You'll Do

You will work closely with the user account team, senior executives, and engage in product, payments, and technical conversations at multiple levels of the organization. You will be the user's internal advocate, helping ensure an excellent experience, and gathering feedback on ways that we can build the next generation of user-focused solutions.

Responsibilities
  • Lead the post-sale engagement, retention, and growth of your customers partnered closely with the Account Executive.
  • Support expansion of your accounts—identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team.
  • Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team.

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