Technical Account Manager

4 days ago


North Sydney Council, Australia N-able Full time

Technical Account Manager


N-able is seeking a highly skilled Technical Account Manager to join our Customer Success team. This role plays a critical part in driving customer adoption and retention of our product offerings.


About the Role:
  • Regularly engage with customers to understand their business goals and objectives, and provide tailored solutions to meet their needs.
  • Work closely with internal teams, including Sales and Product Management, to ensure seamless delivery of customer solutions.
  • Develop and execute strategic plans to drive customer growth and retention, leveraging data analysis and industry knowledge.
  • Stay up-to-date with market trends and competitor activity, identifying opportunities for N-able to innovate and improve its offerings.

About You:
  • A proven track record in customer-facing roles, with experience in sales, account management, or customer success.
  • Strong business acumen and ability to understand customer needs, aligning them with product offerings to deliver successful outcomes.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Familiarity with CRM software, data analysis tools, and experience working with cross-functional teams.
  • A bachelor's degree in a related field, such as business administration or computer science.

What We Offer:

  • A competitive salary range of $120,000 - $180,000 per annum, based on location and experience.
  • A comprehensive benefits package, including superannuation, generous PTO, and paid parental leave.
  • The opportunity to work with a leading technology company, driving innovation and customer success.


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