Director of Guest Experience

24 hours ago

Mount Isa, Queensland, Australia beBeeCustomerService Full time $85,000 - $90,000
Accommodation Manager Job Description

The Accommodation Manager is a pivotal role that oversees the Front Office operation to achieve market leadership in customer-focused service.

  • Responsibilities include effective supervision of reservations, guest arrivals and departures, ensuring room allocations and check-in/check-out processes adhere to set procedures and prioritize customer satisfaction.
  • The Accommodation Manager drives sales and marketing targets within the Front Office team based on key deliverables set by the Sales Department.
  • Full utilization of the Front Office system ensures accuracy in use and produces a range of reports to meet operational needs.
  • Supervision of lobby services focuses on efficient guest arrivals and departures.

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