Lead Operations Manager
2 weeks ago
Job Title: Lead Operations Manager - Hotel and Food
About Us:
We are a leading hospitality group, passionate about creating memorable experiences for our guests. As part of our team, you will have the opportunity to grow your career in a dynamic and supportive environment.
Role Summary:
We are seeking an experienced Lead Operations Manager to join our team at The Balmoral Hotel. In this role, you will be responsible for managing the day-to-day operations of the venue, including front-of-house and back-of-house teams. You will also play a key role in developing and implementing business strategies to drive growth and improve customer satisfaction.
Key Responsibilities:
- Manage the day-to-day operations of the hotel, including rotas, staff training, and guest services.
- Develop and implement business strategies to drive growth and improve customer satisfaction.
- Work closely with the management team to achieve financial and business targets.
- Provide leadership and coaching to team members to ensure they have the skills and knowledge required to deliver exceptional service.
- Monitor and control costs, ensuring efficient use of resources and minimizing waste.
Requirements:
- 5+ years of experience in hospitality management, ideally within a similar role.
- Proven track record of driving business growth and improving customer satisfaction.
- Excellent leadership and communication skills, with the ability to motivate and inspire teams.
- Able to work under pressure, prioritizing tasks and managing multiple deadlines.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
Benefits:
- Competitive salary package, estimated around $90,000 - $110,000 per annum.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A comprehensive benefits package, including health insurance, superannuation, and annual leave.
- The opportunity to work in a dynamic and supportive environment, with a focus on teamwork and collaboration.
About The Balmoral Hotel:
Sitting on the Albany Highway, The Balmoral Hotel is a local favourite, offering a unique blend of comfort, convenience, and entertainment. With its prime location, we attract visitors from all over the region, providing a lively and diverse atmosphere that is perfect for both locals and tourists alike.
Why Work for Us:
We are committed to providing a safe, inclusive, and fun place to work, where everyone has the opportunity to grow and succeed. Our vision is to create a more sociable future, together – for our customers and each other. If you share our values and are passionate about delivering exceptional customer experiences, we would love to hear from you.
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