Customer Experience Representative

5 days ago


Brisbane, Queensland, Australia The Star Ent Group Full time
Customer Experience Representative

About the Role:

We are seeking a Customer Experience Representative to join our team at The Star Brisbane. As a key member of our Front Office team, you will be responsible for delivering exceptional service to our guests throughout their stay.

Main Responsibilities:

  • Provide outstanding customer service and support to guests
  • Manage guest requests and maintain accurate records
  • Develop knowledge of local attractions and provide recommendations to guests
  • Perform check-in and check-out procedures in a professional and efficient manner
  • Meet daily task requirements and contribute to a positive work environment

About You:

To be successful in this role, you will possess excellent communication and interpersonal skills, with a strong commitment to providing 5-star customer service. You will also have the ability to work effectively in a fast-paced environment and maintain a high level of attention to detail.

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and progressive company
  • A supportive and inclusive work environment
  • Professional development opportunities


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