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Operational Excellence Leader

1 week ago

Perth, Western Australia Commonwealth Bank Full time

Our Vision

At the Commonwealth Bank, we strive to deliver exceptional customer experiences, leveraging innovative products and services that meet their evolving needs. Our Retail Banking Services (RBS) division is at the forefront of this effort, providing a seamless banking experience to over 10 million customers.

The Partner Delivery Team plays a vital role in achieving this vision, working closely with internal and external stakeholders to ensure that our partners deliver on their commitments. As a member of this team, you will be responsible for managing a portfolio of partners, developing strategies to enhance their performance, and driving process improvements to ensure seamless delivery of services.

Your Key Responsibilities

  1. Develop and implement partner engagement strategies to drive performance improvement and consistency.
  2. Manage a portfolio of partners, navigating complex interactions and negotiations to achieve mutually beneficial outcomes.
  3. Collaborate with cross-functional teams to identify opportunities for process improvements, ensuring seamless delivery of services to our customers.
  4. Analyze data to inform decision-making, identifying trends and patterns that can inform strategic initiatives.

What We're Looking For

  1. Proven experience as a Team Leader in DB, DL or Collections.
  2. Strong analytical skills, with the ability to extract insights from data to drive business decisions.
  3. Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
  4. Ability to navigate complex environments and lead others through change.
  5. Demonstrated ability to think strategically, identifying opportunities for growth and development.